Support When Something Breaks
Four ways to reach us. The first one is a phone number, and a person picks it up. Pick whichever is fastest for you, and tell us what you were doing when it went wrong.
Business Hours
Monday to Friday, 8am to 6pm PT
Response Time
Within 15 minutes during business hours
Emergency Line
(831) 855-1005
Call Us
Mon to Fri, 8am to 6pm PT
A support engineer picks up. No phone tree, no ticket number before you've had a chance to explain what's broken.
Email Support
Response within 15 minutes during business hours
Write down what broke and what you were doing when it broke. That's usually enough for us to start working before we call you back.
Submit a Request
Include screenshots if possible
File it in the portal and it lands in the queue with your account history already attached. Screenshots help more than you'd expect.
Remote Support
Secure, encrypted screen sharing
Sometimes it's faster for us to look at the screen than for you to describe it. Start a session below and we'll take it from there.
Remote Support
Hands-on troubleshooting over an encrypted connection that you start and you can end. Enter your details below and an engineer joins your session.
One click opens an encrypted session with a Pumpkin engineer. Nothing runs on your machine until you approve it.
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