Privacy Policy

1. Introduction

Pumpkin LLC ("Pumpkin," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at pumpkin.cloud (the "Site"), use our services, or interact with us through any communication channel, including SMS/text messaging. By using our Site or services, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number (including mobile/cell phone number), and mailing address.
• Business Information: Company name, company size, services offered, street address, city, state, and ZIP code.
• Service Inquiry Details: Information about your current systems, how you heard about us, goals for new systems, and service interests.
• Free Trial Data: User details for trial accounts including first name, last name, email, cell phone number, and work location preference.
• VoIP Quote Data: Location details, user counts, feature preferences, and system configuration requirements.
• Communication Content: Messages, inquiries, and feedback you send to us through contact forms or other channels.
• Newsletter Subscription: Email address provided for newsletter sign-up.

2.2 Information Collected Automatically

• Device and Browser Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, and navigation paths.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze site usage.

2.3 Information from Third Parties

• CRM and Marketing Platforms: We may receive information from our customer relationship management systems and marketing tools used to manage leads and communications.
• Analytics Providers: Aggregated and anonymized data from analytics services.

3. SMS/Text Messaging Policy

This section specifically addresses our SMS/text messaging practices in compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and 10DLC (10-Digit Long Code) A2P (Application-to-Person) SMS regulations.

3.1 Consent for SMS Communications

By providing your mobile phone number through any of our forms — including but not limited to our contact form, free trial sign-up, VoIP quote request, or any other data collection form on our Site — and by checking any applicable consent box or submitting the form, you expressly consent to receive SMS/text messages from Pumpkin LLC at the mobile number you provided. Your consent is not a condition of purchasing any goods or services from us.

3.2 Types of SMS Messages

You may receive the following types of SMS/text messages from us:

• Transactional Messages: Order confirmations, account notifications, appointment reminders, service updates, trial setup confirmations, and onboarding instructions.
• Service-Related Messages: Technical support communications, system status updates, security alerts, and compliance notifications.
• Marketing/Promotional Messages: Special offers, new service announcements, product updates, industry insights, and promotional content (only with your express written consent).

3.3 Message Frequency

Message frequency varies based on your interaction with our services. You may receive up to 10 messages per month. Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.

3.4 Opting Out of SMS

You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message confirming your removal. You may also opt out by contacting us at (831) 855-1005 or emailing transform@pumpkin.cloud. Opting out of SMS messages does not opt you out of other communications (e.g., email).

3.5 SMS Help

For help with our SMS messaging program, reply HELP to any message you receive from us, call us at (831) 855-1005, or email us at transform@pumpkin.cloud.

3.6 No Sharing of SMS Data

We do not sell, rent, lease, or share your mobile phone number or any information collected through our SMS messaging program with third parties or affiliates for their own marketing or promotional purposes. Your phone number and opt-in data will only be used by Pumpkin LLC to send you messages as described in this policy and will not be shared with any third parties for their independent use.

3.7 Supported Carriers

Our SMS messaging service is supported by all major US mobile carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our VoIP, IT Security, and AI Automation services.
• Communication: To respond to your inquiries, send service updates, and provide customer support via email, phone, or SMS.
• Account Management: To set up and manage your free trial accounts, process quotes, and administer your service subscriptions.
• Marketing: To send you promotional communications about our products and services (with your consent), including via SMS/text message.
• Analytics: To analyze website usage patterns, improve our Site and services, and optimize user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including IRS compliance requirements (Pub 4557).
• Security: To detect, prevent, and address technical issues, fraud, and security threats.
• CRM Integration: To manage leads and customer relationships through our customer relationship management platforms.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., CRM platforms, email delivery services, payment processors, hosting providers). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Obligations: When required by law, regulation, subpoena, court order, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Protection of Rights: To protect the rights, property, or safety of Pumpkin LLC, our customers, or the public.

As stated in Section 3.6, we never sell, rent, lease, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Encryption of sensitive data at rest.
• Access controls and authentication requirements for systems containing personal data.
• Regular security assessments and vulnerability testing.
• Employee training on data protection and privacy practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer needed, we securely delete or anonymize it. SMS opt-in consent records are retained for the duration of your participation in our messaging program and for a reasonable period thereafter to demonstrate compliance.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link or reply STOP to SMS messages.
• Data Portability: Request your data in a structured, commonly used, machine-readable format.
• Withdraw Consent: Withdraw your consent for data processing at any time where consent is the legal basis.

To exercise any of these rights, contact us at transform@pumpkin.cloud or call (831) 855-1005. We will respond to your request within 30 days.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• The right to know what personal information is collected, used, shared, or sold.
• The right to delete personal information held by us (and our service providers).
• The right to opt out of the sale or sharing of personal information. We do not sell your personal information.
• The right to non-discrimination for exercising your CCPA rights.
• The right to correct inaccurate personal information.
• The right to limit the use and disclosure of sensitive personal information.

To submit a CCPA request, email us at transform@pumpkin.cloud or call (831) 855-1005.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interactions with our Site. You can manage your cookie preferences through your browser settings. Types of cookies we use include:

• Essential Cookies: Required for the Site to function properly.
• Analytics Cookies: Help us understand how visitors interact with our Site.
• Functional Cookies: Remember your preferences and settings.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

11. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at transform@pumpkin.cloud.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our Site or services after any changes indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: