See What's Really Happening With Your Calls
Stop guessing about staffing, response times, and call quality. Analytics gives you the full picture.
Call Volume Trends
See how call volume changes by hour, day, week, and season. Plan staffing around real data, not guesses.
Response Time Metrics
Track average answer time, hold time, and missed call rates. Identify bottlenecks before clients notice.
Staff Performance
Monitor individual and team call metrics. Recognize top performers and coach those who need support.
Total Calls
1,247
+12%
Avg Response
8.3s
-23%
Missed Rate
2.1%
-45%
Call Volume by Hour
Real-Time Insights, Actionable Data
The analytics dashboard gives you a live view of your firm's call activity. See trends as they develop and make staffing decisions based on real data.
- Call Distribution
See which departments and team members handle the most calls and where overflow occurs.
- Trend Analysis
Compare metrics week-over-week and month-over-month to identify patterns and plan ahead.
- Real-Time Dashboard
Live view of active calls, queue depth, and agent availability across your firm.
- Call Outcome Tracking
Track call outcomes — answered, missed, voicemail, transferred — to optimize routing.
Who It's For
For firms that want to optimize client service with data, not guesswork
CPA Firms
Measure call volume spikes during tax season and ensure adequate staffing.
Legal Offices
Track response times to ensure no client call goes unanswered for too long.
Multi-Location Firms
Compare performance across offices and standardize client service levels.
Client Service Managers
Use data to set benchmarks, track progress, and report on service quality.
Staff Performance at a Glance
See how each team member handles calls — answer rates, average duration, and call outcomes. Identify coaching opportunities and recognize high performers.
Export reports as CSV or PDF, or schedule automated email reports to stakeholders weekly or monthly.
Team Performance — This Week
Frequently Asked Questions
What call metrics can I track?
You can track call volume, average answer time, hold time, missed call rate, call duration, calls per agent, call outcomes (answered, missed, voicemail), peak hours, and more. All metrics can be filtered by date range, department, or individual user.
Can I see analytics in real time?
Yes. The real-time dashboard shows active calls, queue depth, agent availability, and live call status. Historical reports update continuously throughout the day.
Can I export reports?
Yes. All reports can be exported as CSV or PDF. You can also schedule automated email reports — daily, weekly, or monthly — to stakeholders.
How far back does the data go?
Call analytics data is retained for 12 months on standard plans and 24 months on Enterprise plans. You can export data at any time for long-term archival.
Can I compare performance across locations or teams?
Absolutely. You can filter and compare metrics by location, department, team, or individual. This makes it easy to identify best practices and areas for improvement across your entire firm.