Stop Losing Calls. Start Routing Smarter.
A professional auto-attendant ensures every caller reaches the right destination — even when your team is busy or out of office.
Smart Call Routing
Route calls to the right department or team member based on time of day, caller ID, or menu selection.
After-Hours Handling
Never miss a call. Set up custom greetings and routing for evenings, weekends, and holidays.
Reduce Receptionist Load
Let the auto-attendant handle routine calls so your team can focus on billable client work.
Visual Call Flow Builder
Design your call routing with an intuitive drag-and-drop interface. Set up menus, time-based rules, and failover destinations — all from your browser.
- Multi-Level Menus
Create nested menus for complex organizations with multiple departments and locations.
- Custom Greetings
Record professional greetings that match your firm's brand and tone.
- Failover Routing
If no one answers, automatically route to voicemail, another team member, or an external number.
- Easy Management
Update menus, greetings, and routing rules from any browser — no IT required.
Call Flow: Main Line
Welcome Greeting
"Thank you for calling Smith & Associates..."
Press 1: Tax Dept
Press 2: Billing
Press 3: Support
After Hours
Route to voicemail with custom greeting
Who It's For
Trusted by professional service firms that need reliable, always-on call routing
CPA Firms
Route tax, audit, and advisory calls to the correct department instantly.
Legal Offices
Ensure client calls reach the right attorney or paralegal without delays.
Multi-Location Firms
Single phone number with intelligent routing across all your offices.
Client Service Teams
Triage support calls efficiently and reduce wait times for clients.
Time-Based Routing
Mon – Fri, 8am – 5pm
Main Menu
Mon – Fri, 5pm – 8am
After-Hours VM
Weekends
Weekend Greeting
Holidays
Holiday Message
Time-Based Rules, Zero Effort
Set different routing for business hours, after hours, weekends, and holidays. Each time slot can have its own greeting, menu, and destinations.
Changes take effect immediately — no downtime, no IT tickets, no waiting. Your phone system adapts to your schedule automatically.
Frequently Asked Questions
How does the auto-attendant work?
When a caller reaches your business number, they hear a professional greeting and a menu of options. Based on their selection, the call is routed to the correct person, department, or voicemail — all automatically.
Can I set different greetings for business hours vs. after hours?
Yes. You can configure separate greetings and routing rules for business hours, after hours, weekends, and holidays. Each time period can have completely different menus and destinations.
Do I need technical expertise to set it up?
Not at all. Our visual flow builder lets you drag and drop menu options, set time-based rules, and record greetings from your browser. Pumpkin also provides full setup assistance at no extra charge.
Can calls be forwarded to cell phones or external numbers?
Absolutely. Any menu option can route to internal extensions, cell phones, external numbers, or even ring groups that try multiple numbers simultaneously.
How many menu levels can I create?
You can create as many levels as you need. Most firms use 2-3 levels to keep the caller experience simple while still routing effectively.